While wet signatures are still used and valid, many industries and organizations have entirely switched to using digital and electronic signatures. Living in today’s highly digital age, it has become a must for individuals to have a tool in their arsenal that lets them sign documents online and on the go.

DocuSign is among the leading players when it comes to providing such a tool. The company offers a suite of features that make document signing simpler and more accessible. It’s easy to get started with DocuSign, but is it also that easy to halt their services? Let’s find out:

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How to Cancel DocuSign?

DocuSign has made it easy to sign up and create your account. You can even take advantage of their time-limited free trial to try their services without any strings attached. But what happens if you don’t need their services anymore? What if, for whatever reason, you just decide that you want to cancel your subscription.

Canceling your DocuSign subscription effectively puts a halt to using all the paid features in your account. Your account will be reverted to the free plan, which has limited features, but you’ll still be able to access all your files.

It only takes a few easy steps to cancel Docusign. Here’s how:

Log in as an administrator to your DocuSign account.
On the top navigation, click Admin.
Under Account, click Plan and Billing.
Click Change Plan.
You will be redirected to the Plans and Pricing page, scroll down to find the Cancel Subscription option and click it.

Important note:

If you prefer to delete your account altogether, you may select Close Account in the same page as where you can find the cancellation option. It’s important to remember that you need to download all your documents beforehand, as you will lose all your files once your account is deleted. Don’t forget to back up your files.

Can You Cancel DocuSign at Any Time?

Yes, you can cancel or close your DocuSign account whenever you want to. However, it’s best to do it during the end of your billing cycle so you don’t get charged for the upcoming period.

How to Process a Refund from DocuSign?

Now that we’ve gone over how to cancel your account, let’s discuss Docusign refund policy.

Processing a refund is not as straightforward and quick as canceling your DocuSign subscription. It’s crucial to note that cancellation does not automatically initiate a refund. To get your money back, you have to, first and foremost, establish that you are eligible for a refund.

DocuSign has a 30-Day Window Policy wherein you can be entitled to a full refund if you cancel before the 30 days have passed. However, this is only applicable to annual plans. You cannot request a refund if you are under a monthly subscription.

To process your refund, you need to get in touch with DocuSign’s customer service support. They can also walk you through other matters, such as how to cancel DocuSign subscription, among others. It takes around ten to fourteen days to process your refund request. Once they have verified that you are eligible and have approved your request, it might take a couple more days or weeks before you get your money back to your bank account.

All in all, it would take around a month to process your refund. If it takes longer than that, be sure to contact their customer service so they can provide you with assistance to speed up the refund process.

Fill: A Great Alternative to DocuSign

If you find that DocuSign is not the right match for your document signing and management needs but you still need an eSignature tool to help you fulfill document signing online, there are many more options available for you to explore. One that truly stands out is Fill

Trusted by thousands of individuals from varying industries, Fill offers a comprehensive list of great features that will surely make your document signing tasks a breeze.

Some of its features include a real-time audit trail and log to keep you up-to-date on the progress of your documents. You can get notified if your document has already been opened, signed, and sent back. It’s a great feature to have so you have an idea of how the document process is going.

Fill lets you manage contracts more efficiently and effectively by allowing you to send electronic signature requests. You also do not have to attach any documents to send as you can easily and securely send them the link to view and gain access.

Moreover, Fill prioritizes the safety and privacy of your documents, so it uses high-level security measures to protect your data from unauthorized access and other malicious threats.

For as low as $8.33, you can already enjoy unlimited uploads and smart document filling. You can also create templates or take advantage of the ones on Fill’s template directory. You can also create forms and collect information for your surveys.

Additionally, Fill allows you to sign documents wherever, whenever. You can download their mobile application compatible with both Android and iOS phones. They also have a desktop application for both Mac and Windows users. Fill has indeed made signing documents online easy.

Here are some examples of documents that Fill can help you out with: