Plans and Pricing
Developers
The main difference between Formstack and SurveyMonkey is majorly their core functionalities. Formstack is a platform for creating digital forms and workflows, facilitating data capture and automation. SurveyMonkey, on the other hand, specializes in creating and distributing surveys to gather feedback and analyze data.
| Platforms Supported | Cloud Storage | Integrations | Custom Branding | Pricing | |
| Formstack | Windows Mac SaaS/Web Android iOS | No | Google Workspace, HubSpot, Slack, Zapier, Zoho, DropBox, Box, Google Drive, and more. | Yes | Starts at $59 per month |
| SurveyMonkey | Windows Mac SaaS/Web Android iOS | Yes | Google Workspace, HubSpot, Slack, Zapier, Zoho, DropBox, Salesforce, Mailchimp, and more. | Yes | Starts at $25 per month |
To kick off, let’s compare the core functionalities of Formstack vs SurveyMonkey.
Formstack is a workplace productivity platform that helps organizations digitize, automate workflows, and improve processes without coding. Its core functionality includes data capture, document generation, and digital signature collection through easy-to-use workflow automation software. It also offers a no-code, drag-and-drop form builder for data collection.
On the other hand, SurveyMonkey is an online survey platform primarily designed for creating, distributing, and analyzing surveys. Its core functionality revolves around gathering feedback and providing data insights. Key features include a variety of question types, survey customization options like branching/skip logic and branding, and robust data analysis capabilities.
Formstack has robust security features to ensure the protection of data. These include strong password settings, timeout settings, and SSL for secure form experiences. It also offers database encryption and password protection for documents. There’s an Enhanced Data Security Add-on that can limit integrations to certain providers. Formstack also allows users to secure specific data fields from being accessible to all users.
Similarly, SurveyMonkey has various security features to protect collected data and user information. Data is transmitted over a secure HTTPS connection, and user logins are protected via TLS. Data at rest is encrypted using industry-standard methods. Company-issued devices for accessing SurveyMonkey have full hard disk encryption and up-to-date antivirus software. They also offer single sign-on via SAML 2.0 to protect users’ accounts.
Formstack has several compliance measures to protect data and ensure user privacy. These include PCI Compliance for secure payment processing and HIPAA Compliance for health information protection. It also adheres to the Global Privacy Compliance for international data protection regulations, GDPR Compliance for data protection within the EU, and WCAG/Section 508 Compliance for accessibility standards.
As an alternative to formstack, SurveyMonkey has various compliance measures to protect data and ensure user privacy. SurveyMonkey has achieved ISO 27001 certification and offers a Data Processing Agreement for all paid plans as part of its GDPR compliance measures. Its Enterprise product is HIPAA-compliant, supporting customers with HIPAA / HITECH compliance requirements. SurveyMonkey is also committed to FERPA compliance for customers using the platform. Moreover, it is committed to protecting the privacy of individuals, including its customers, in line with GDPR and CCPA regulations.
Formstack provides robust reporting and analytics features. It has reporting tools that allow users to share data with team members through clean visuals and create custom visual reports. The analytics feature automatically tracks unique views, conversions, conversion rates, abandonments, and abandonment rates. Formstack also allows users to analyze their collected data by creating custom reports using captured submission data.
SurveyMonkey also provides reporting and analytics features. It offers tools like crosstab reports, filters, and sentiment analysis to help users gain deeper insights from their survey results. In the analyze results section of a survey, users can view a summary of their data, browse individual responses, and create custom charts.
Formstack offers customizable branding options. Users can create aesthetically pleasing and branded forms with the platform’s theme editor, which they can save as templates for future use. Formstack also allows users to add logos or images to their forms, thus enhancing brand visibility and professionalism.
SurveyMonkey also offers customizable branding options. Users can create custom surveys featuring their own logo and branding. however, you should know that SurveyMonkey automatically adds its logos to forms, but with certain paid plans, users can hide it and customize their surveys to complement their website or brand. This includes choosing a design theme and placing a logo in the survey title. Users can also customize the color, font, and overall look and feel of their assets and surveys.
Formstack combines an intuitive online form builder with flexible workflow automation tools, providing a seamless way to manage company processes. These tools can capture data, generate documents, collect eSignatures, and more. This no-code workflow automation platform enables teams to streamline daily work by digitizing processes with online forms, documents, and more.
SurveyMonkey lets users sync the platform with their CRM tool and receive instant notifications for new responses. SurveyMonkey’s integration with Salesforce allows users to automate workflows to trigger surveys and push survey data back to Salesforce records for in-context analysis.
Let’s look into customer support features as we conclude our Formstack vs SurveyMonkey comparison.
Formstack offers robust customer support. Customers can request assistance through various channels, including submitting a support ticket via the Formstack website or accessing helpful videos through the Help Center. There is also a phone service, a web-based help desk with numerous articles, and specific forms for sales inquiries and customer service requests.
Formstack’s alternative, SurveyMonkey, provides phone support. Customers can check their eligibility for phone support on the contact page after signing into their account. If customers need to contact support about an account, they are advised to write in from the email associated with their SurveyMonkey account. The SurveyMonkey Help Center is also available for customers to browse topics and get help by product.
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